The following standard warranty rules apply to products purchased from REWA offline.
Receipt of Goods
The party receiving the shipment should conduct an inspection to verify the following conditions:
For significant damage to the product received, please take photos/ record videos and contact us within 7 days of the receipt. REWA will offer a solution after negotiation with the logistics company.
requirements and other relevant documents (for example, correct model number, description, size, type, color, quantity, etc.). If you have any questions, please contact us within 7 days of the receipt.
1 month for screen refurbishing service.
This Warranty covers functional problems not caused by man-made damage during the warranty period. For example, touch failure, no display, malfunctioned backlight, etc.
What is not covered by this Warranty
Within one year from the date of purchase, if the product has a functional problem caused by non-human damage, you may choose to replace the malfunctioned product with a new or other product with the same current value (only for physical products).
For RMA service of physical products applied, REWA will issue an inspection report at the beginning. The solution will then be presented based on the inspection report (product in-warranty or out-of-warranty) in the next 15 days. For product in-warranty, we will rearrange the shipment as soon as possible.
For RMA service of logic board repair/screen refurbishing service applied, REWA will issue an inspection report at the beginning. The solution will then be presented based on the inspection report (product in-warranty or out-of-warranty) in the next 15 days. For product in-warranty, we will repair them as soon as possible.
For products unused after the purchase, they can not enjoy the replenishment policy of REWA even in a good performance.
The customer will bear the shipping fee for the products to be returned to Hong Kong.
Warranty Return Procedure
2) For product out-of-warranty: return the defective product to the customer or leave it to REWA for the scrapping process.
2) Number each product in turn and fill in the product model (with the brand name) and the problem description. What’s more, mark each product with the appropriate number sticker for clear identification (Figure 2).(Please stick the label on the surface of the carton/bubble bag/plastic cover. Do not stick the label on the backlight, as this may bring damage to the product. And this is not covered by the warranty.)
REWA sales staff will inform the customer of the correct warranty return address when the RMA application is approved. For the risk of "Return to Sender" package or missing package caused by the wrong address filled-in by the customer, the loss will be borne by the customer.
The After-sales Testing Center will take stock of the product received on the basis of the after-sales return list attached. Packages with a return list attached shall be given priority. If no after-sales return list is provided, the actual quantity of products received shall prevail.
2.Attach an RMA Issue List to each product. Check the Issue Code box (as shown in the figure below) on the list and then put the list into the package.
Warranty Return Packaging
Others (only when the original package is missing)
If the original package is lost or damaged, please repackage the product with layers of foam.
We recommend a double-walled box here. Place the filling material on the base of the outer box before placing the inner box into the outer box. Make sure there is a gap for each side before using more filling material to surround the inner box. Fill in all available space for optimal protection.
When shipping more than one item in a single package, please package each item separately and separate them with separation materials. This can avoid damage caused by collisions during transportation.
Please fill in the available space in the box to avoid damage caused by shaking during transportation.
REWA packaging for your reference: